Frequently Asked Questions

Please read our FAQS before sending us a message.

When the e-bike will ship out after i pay?

We will ship it out within 48 hours after confirm your payment received and final confirmation by email or phone call.

How long will delivery take?

It will take around 3-7 days to arrive within the UK. And about 3-7 days for other European countries.

How secure is shopping in the Online Shop? Is my date protected?

Sure, all the customers’ information are confidential.

What exactly happens after ordering?

After we confirm the payment received, we arrange shipment from the europe warehouse directly to your address.

How do i track my e-bike?

There is a tracking number for you.

How about warranty?

Electric bike motor, lithium battery, controller, charger and LCD display 12 months.

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